Originally Posted by
MSPeconomist
I'm not asking whether UA GAs and pilots foillow their CoC. I'm asking whether they're trained about it.
As someone who knows many airline staff across multiple airlines, my take on the situation is outside the LEGAL department for each airline, and maybe a couple very senior staff within PR/Communication/Customer Relations, 99% of front line staff, including pilots, do NOT know the CoC.
Many times, internal policies do not accurately reflect Coc and/or tariffs.