FlyerTalk Forums - View Single Post - So how does UA win back the flying public? (Beyond the obvious)
Old Apr 17, 2017, 9:20 am
  #326  
Paul510
 
Join Date: Oct 2014
Location: SF Bay Area
Programs: UA - Silver, Hertz-5 star
Posts: 217
The please help us stay in business fare sale

$49 for short flights, $99 for mid-cons and $129 for coast-to-coast. At these prices not all we be forgiven but a lot will be forgotten.

The demographic of people posting on Flyertalk his heavily skewed to elite frequent flyers who depend on air travel for their livelihoods. 80% of the flying public is not in that demographic they choose on airline on price first, schedule 2nd and customer service reputation maybe 3rd.

If you ask an average flyer who is not concerned about earning miles or points and has to fly ORD/SDF like Mr. Dao did would you choose airline A at $82 or Airline B at $99 they will almost unanimously chose airline A at $82. It's a short flight service doesn't enter into the decision making process.

Even on longer flights where customer service may enter into the decision making process look at the success of Spirit and Allegiant, both have horrible reputations for service and fees but their planes are full and Wall St. loves them.

Last edited by Paul510; Apr 17, 2017 at 9:31 am
Paul510 is offline