Typical for Costa Rica, or all south of the border and Caribbean destinations. If you do a simple internet search to define "Pura Vida" you might come across this definition....

Pura vida! Means that no matter what your current situation is, life for someone else can always be less fortunate than your own. So you need to consider that maybe...just maybe, your situation isn't all that bad and that no matter how little or how much you have in life, we are all here together and life is short...so start living it "pura vida style".

Go to an island in the Caribbean and they have a different word or phrase to define it. Is it possible the staff at this hotel is made up of locals that just embrace this pura vida lifestyle?

Chill out mon, every thing be fine....