Originally Posted by
Majuki
Not always. Fellow poster cxua had a successful reason code 76 chargeback about 2 years ago with Chase. Chase did do the correct thing in this case as well, as evidence by the reason code 76 below. So, at the very least, the acquirer was inconvenienced by having to respond to the chargeback.
What likely happened here is that the acquirer balked at the chargeback, Chase took the matter to arbitration, and then the acquirer offered the above difference. The acquirers are the ones who initiate the problem, and many merchants are complicit when it comes to DCC likely because they're getting a cut.
Chase asked the Acquirer to rebill, if it followed my request. How it actually is handled, is not my business and not my interest to find out.
Originally Posted by
747FC
Chase wiped off a $1000+ charge when a hotel gave me a receipt in Yuan and charged me in dollars. I did not have to resort to verbal gymnastics. Just showed them the evidence and away went the charge.
Totally agree. Just tell Chase what happened. However Chase handled it, it is NOT worth the time and energy to find out.
In your case, the Chinese hotel / acquirer probably never contests the chargeback from Chase. Once the window to contest the chargeback is passed, the merchant/acquirer has to take the chargeback.
In my case, the merchant NEVER gives me an option to choose the currency. Not even a slip to sign so I could deface it. All I got was a slip that had AED173 AND USD49.45, despite I told them to bill in AED when handed the waiter the CC.
The merchant/acquirer contested the dispute. There is no date on the Acquirer Certificate. So no idea when the Contest happened, nor how the process Chase had gone thru to chargeback.
The only thing known to me is, Chase eventually absorbs $40 of the dispute while the amount of dispute is only $2.35 in all reality.
Why Chase decides not to rebill a $47.10 after it has already issued a $49.45 temporary credit is beyond me.
A day after the final follow up call from Chase, I saw my available credit was reduced by $9.45. That was on Thursday afternoon. However, instead of seeing $9.45 adjustment charge, the available credit no longer reflects the $9.45. So the account is back to the state after Chase issued the temporary credit - the full $49.45 is reversed immediately after the filing of dispute.
I just hope that little $9.45 would show up before we leave on a long trip next Wed. I want to pay everything on the CSR before the statement closes on Apr 24 because we would be on a cruise during the next 16 days, and may not have
secured internet access even after the cruise when we travel thru Eastern Europe. New charges after Apr 24 would be fine as we would be home shortly after the May 24 statement close. But I really dont want to log in Chase to pay bill when we are on the road in Eastern Europe!