What is going on with MVP75 Customer Service line? Previously they would pick up my FF# from my caller id and directly connect me with an agent, which was best in class compared to AA EP or DL DM, I have been both last year. Now it puts the call through usual enter your # stuff, and often put me in long que, often lasting 15-20 mns with option to get call back! Now that is worst in class, as DL Silver I get quicker call with agent now. What is going on?