Originally Posted by
jk88usa
Long story, but the short of it being they helped me file/authorize a claim with FedEx for the damages to the IPad....since FedEx was the actual shipping company, and they won't refund any claim to me unless Delta authorized it (default claims go to sender, not the receiver)...
Honestly it beats me why the lost bag department handled it and not customer service or at least a manager within customer service, but I did get a call from CS telling me to contact baggage services for help with the claim. If this really is the best department to contact for lost/found related stuff too they really ought to do a better job making that visible online i.m.o.
Airport customer service should handle identifiable (serial number required for electronics) lost items by contacting you and setting up a prepaid shipment. Items sent to the lost & found central location are handled through delta.com/lostandfound. I think your baggage service agent might have just called the airport and been the middle man.