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Thread: Amex fraud department requests ID verification on bank letterhead for new signup.
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Old Apr 15, 2017 | 4:42 pm
  #39  
esf
 
Join Date: Sep 2016
Posts: 129
Originally Posted by Fraser
Sounds like a right pain!

I tried to update the account online but it wouldn't stick. Called the number on my Hilton Amex card and they can see the full address as I recited to them.

For those who did have to send the bank verification letter how long did it take to get the card in hand after submitting the address verification letter from the bank?
Once you send the letter, they will review it, and if they find it acceptable, they will proceed with reviewing your application and will approve/decline it. The whole process takes no more than two business days (often one business day) after submitting the letter. Make sure the letter has everything on it exactly as Amex requested.
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