Originally Posted by
Ber2dca
Given that $1600 was likely considerably more than the amount the GA had to 'play with', it's not especially surprising (nor relevant) that it was rejected.
After the fact, sure, they'd have paid Dao whatever it takes to make it go away, but before the fact, staff won't just give away money they are not authorized to give away and shouldn't be blamed for it either.
So like I said, United fully intended to leverage that "IVB" option, it was even built in to policy.