Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,470
I am so frustrated with IHG's technology right now.
I wasn't credited for the Stay Once or January bonuses, even tho I had a HIX stay in mid-January. They rejected my request for credit based on booking before registering for the promotion.
So I sent my confirmation showing I had booked a few days before the stay in January.
Well, apparently what I had was the stay reminder email. I never received the original confirmation, so I had been working from the reminder thinking it was the original confirmation.
And thus, I never rebooked the stay to make it valid for the promotion.
I'm so sick of having to sort thru every little detail and fight with their systems all the time. I stayed at an inconvenient hotel to hit this promotion and now won't get credit - specifically because there was no initial confirmation email to alert me to it. Ugh.
Going to skip the Q2 promotion and stick with Marriott for a while.