Originally Posted by RandomBaritone

Emotions are high. And I recognize that hyperbole is fun, but frankly I expect better from someone with 10,000+ posts on FT. It's shameful to libel tens of thousands of employees when it is patently obvious from reading this forum that there are many UA staff who do exemplary work. Even Oscar Munoz himself was highly regarded by customers until this single, devastating incident. Most agreed that he was winding down the tone-deaf, penny-pinching, metrics-at-all-costs approach of his predecessor.

It's one thing to be convinced that Munoz isn't up to the task. But to smear the entire workforce is totally uncalled for.