Originally Posted by
dvlsadvc8
The unfortunate outcome for passenger Dao was the result of his defiance toward "law enforcement" on scene. With the representation of an attorney, this individual wants to take a stand for passenger rights; had he taken a stand on flight 3411, and deplaned without incident, handling the situation with UA personnel (as did the prior three passengers), no altercation or injury would have taken place. This entire incident has only set a negative precedence for ALL parties involved.
The problem is, when you are a highly paid executive and have a group of people around you consulting you on how to be a good presenter to the public and you do it completely wrong. You first lie and say that you are trying to reach the customer, then you stand with your employees who did nothing wrong, then you blame the passenger and finally the next day you give some half hearted apology you have only done yourself and your company a disservice.
This CEO is a joke. Even though I have millions of miles on Untied I would be ok if the airline just went away.
Oh BTW, why has no one complained that the next flight that was offered to the customer was to arrive the next day at 14:00. 12+ hours later.....who would ever accept that in their right mind.