Figured easiest to have a specific thread for this one of a kind (hopefully) meltdown - if it needs to be combined into another thread, feel free to.

situation - my mom flight from RDU to ATL to DSM. Thursday - got out of RDU 2 hours to the disaster in ATL. Connection cancelled. Basically took a 17 hour tour of the airport, flew back to RDU Friday AM. Went to RDU friday am - flight delayed - will miss connection. Stood in line 3.5 hours to talk to someone to address situation. Rebooked on Monday - 4 day delay,

Given $200 voucher, told to call another number for more. They gave $225 cash.