Originally Posted by
goodeats21
1K, 1MM, and no letter.
As usual, Kacee has hit it on the head. This incident is a symptom of the deep, anti-customer ethos of United. Oscar's original communication (both external and internal) is further evidence.
United is dramatically under-reacting.
As this week's Aviation Week podcast concluded, "that company needs to reassess its operations from a very basic level."
The bottom line is that, rightly or wrongly, UA management doesn't trust its employees to do common sense things, so everything is just dictated by processes, no matter how inane an outcome that may generate.