Originally Posted by
George Purcell
"IDBs should be rare. In the event an IDB must occur the passenger shall be given 4xFull Fare Y for the segment or segments denied boarding in cash and placed on the next departing flight on the carrier on a must fly basis in an upgraded class of service (if the equipment has multiple classes). In the event the next departing flight is 12 or more hours later and a flight on an alternate carrier exists the passenger shall be placed on the alternate carrier flight if they desire."
Something like this would seem to be simple enough and fairly compensate the affected passenger. I don't know about the upgrade, though - that would be a bonus, and I think what we really want is something that provides fair compensation on an apples to apples basis.
Fuerhermore, no boarded passenger shall be removed from their flight or class of service unless there is a safety related reason. Such a situation would include boarding more passengers than the flight can accommodate (in the cars of duplicate seat assignments which somehow continue to happen on occasion). In the case of a downgrade, the passenger shall be entitled to a choice between IDB compensation and a seat on the next flight in their booked class of service or the formula above to take a seat in a lower class cabin on the selected flight.
Min addition, in any VDB or IDB situation a $25 meal voucher shall be offered if the next flight is more than 2 hours and 2 vouchers if more than 6 hours. In the event that the next flight is after midnight (i.e. The following day) the passenger shall be provided their choice of a hotel room or $100 cash (the cash option to offset the costs of returning home if the event occurs at the passengers home airport or they otherwise have a place to stay).
Lastly, all affected passengers shall also be entitled to a full refund for all remaining segments if they choose not to accept alternative transportation from the airline.