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Old Apr 14, 2017 | 9:34 am
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nutwpinut
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Although the PR mess is UA, I'm hoping DL and AA keep an eye and improve their customer service. It looks like DL has and fired the first shot. I hope it keeps on coming and the big 3 keep improving.

Is it a PR move? Absolutely! So what! If it improves our lives as travelers, I'll take it!
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