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Thread: Prem and GGL lines now answered in India?
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Old Apr 14, 2017 | 7:45 am
  #13  
Jimmie76
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Originally Posted by HereToHelp
It gets even better. Call centres are under review. Worst case scenario is that operations might get moved overseas or 2PD, resulting in the loss of very experienced staff. Watch this space as they find out later this year!
Really don't understand BA on this, I assume they've heard of the law of diminishing returns? If you lose experienced staff it is not easy or sometimes possible to get them back when you realise that you've mad a mistake and things go wrong.
Last edited by Jimmie76; Apr 14, 2017 at 8:09 am
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