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Thread: CBC: Dream vacation goes bust after Air Canada says they can't board flight
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Old Apr 13, 2017 | 6:46 pm
  #51  
robsaw
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Originally Posted by Northern Canuck
"The airline says this wasn't an issue of overbooking, it was due to a miscommunication between the various computer reservation systems used by the airlines and the travel agencies." If LH had ticketed the purchase I don't see how this could be a tech fault of the TA. AC essentially admits it is a problem with code sharing and computer systems communicating between airlines.
What is the problem with posting useless PNRs and ticket numbers?
Right, and I believe the CTA has recently made some rulings that such foul-ups are to be treated as denied boarding matters. The ticketing problem is between LH and AC and the technicalities don't override the fact that the customer has a legally valid "ticket" for the purposes of the air transport reg's. Unfortunately, consequential damages aren't within the jurisdiction of the CTA.
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