FlyerTalk Forums - View Single Post - British Airways Could Learn From Virgin Atlantic's Customer Service
Old Apr 13, 2017 | 6:35 pm
  #37  
PJSMITH0
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Originally Posted by Calum
Haven't VS been in profit for 2 years now?
VS announced an expected loss for the next financial year. I think there business model is suffering after they dropped their east fights especially on the HKG route. Also Norwegian is hitting their bucket and spade routes added with a reduced capacity since they downgraded from 747 to 789 and 333 aircraft. passenger numbers down.
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