Originally Posted by
LHR/MEL/Europe FF
Battle lost? Sure. But war won. Not only for the passenger, but for the rest of us as well.
I was involved in a weather related delay in SDF several years ago. The weather was out of UA's control, but their handling of the delay was not. The handling by the gate agent was atrocious... she called the police and three officers bullied passengers into submission. Passengers were advised they couldn't even ask for flight information or they would be removed.
Let's hope no more of that rubbish in the future either.
And thank you for making my point. I'm not saying the war's over by any means. Keep fighting and hold them accountable for that behavior. And if they don't make it right - well, vote with your wallet. I've left lots of airlines in the past for service issues and stupidity. I know I'm not the only one.
But in that moment with 3 LEOs and a nasty GA? Yeah, you're not going to win that battle no matter how right you are.