Originally Posted by Janus777

The original post was about branding, and to be honest the advertising and marketing don't match the product..though Delta should get points for major improvements over the past few years..



Flying in a half empty A380 upper deck on Korean Air (with 88 seats up there) even with a crappier seat is far superior than a packed front cabin on Delta..because the soft product is what really differentiates the flight experience..and when a cabin is packed the soft product is impacted...relaxed FA's that aren't being harried and run ragged...compared to practically nonstop service requests on a full flight...