Originally Posted by BearX220

Are you kidding? This is a crystallizing moment. Dao's legal team wants it to be. Many more who have been yanked off United planes, threatened or lied to by United employees, had United renege on promises, etc. are going to emerge from the woodwork.

Then consider the testimony of right-thinking, probably former UA people who have nothing to lose by describing the toxic culture they observed.

It's pile-on time. The next few months could be catastrophic. From a karma standpoint, boy, does United Airlines have it coming. And there's no real way out; attacking customers in court instead of in the cabin only makes things worse.