Originally Posted by
MSPeconomist
I wonder whether it's a genuine reimbursement, paid in real dollars refunded to the original form of payment, versus a UA voucher for the purchase of additional UA flights with expiration date and other restrictions.
Originally Posted by
raehl311
It's cash, voucher, or miles.
As raehl311 said, I read that it was the three options they list, at first it seemed like it would be best to immediately refund the payment to the original form of payment, that would be fast and easy for the airline, but on the flip side there may be some passengers who would prefer an alternative option (e.g., passengers who did not pay for their own tickets).