Originally Posted by gooselee

Good to know.

Hopefully I don't get dinged by the fact that I had two very horrible stays within the past year, in which my survey responses prompted the property managers to refund my stays. I didn't ask for the refund, it was just offered (and I accepted) after providing honest feedback that they solicited.

In the 10+ years as a HH member, these were the first stays I'd ever received any sort of compensation for, other than maybe a free drink for a room not being ready or whatever.

I don't want to stop providing honest feedback on those surveys, because the responses show that those comments are actually read and I genuinely do want properties to have an opportunity to improve where needed. I'm also not going to decline a refund if it's offered.