Originally Posted by
Sisosig
Well GPM still means Guest Profile Manager and U: equals your client number. Your profile contains some positive information about your history with Hilton or with the hotel in particular, but it also may include the number of times you requested or were granted some form of compensation for bad service.
Good to know.
Hopefully I don't get dinged by the fact that I had two very horrible stays within the past year, in which my survey responses prompted the property managers to refund my stays. I didn't ask for the refund, it was just offered (and I accepted) after providing honest feedback that they solicited.
In the 10+ years as a HH member, these were the first stays I'd ever received any sort of compensation for, other than maybe a free drink for a room not being ready or whatever.
I don't want to stop providing honest feedback on those surveys, because the responses show that those comments are actually read and I genuinely do want properties to have an opportunity to improve where needed. I'm also not going to decline a refund if it's offered.