Originally Posted by
George Purcell
The internal accounting of the airline for placing crew on a manifest does not create a ticketed passenger under contract. And it is, frankly, offensive, that the way airlines code that travel explicitly places their own employees as more important than any passenger. But thanks for expressing the view that employees have more right to be on an airplane than passengers--because that is exactly the attitude that this "must fly" "help a buddy out" employee culture creates.
Passengers do not benefit because airlines retain insufficient latent capacity to place crews in their workplace locations without having passengers placed under threat of not being flown at the time and to the place they initially booked.
I think minnyfly demonstrated quite nicely (if unintentionally) your point about the attitude of entitlement - and frankly, disdain - with which many airline employees seem to view passengers these days. The airlines exist to serve their customers, not the other way around.
It's abundantly clear that UA forgot this a long time ago. The culture is rotten, and at this point UA needs a complete reboot, starting with showing Oscar the door and putting someone in who understands that the company needs a complete turnaround.