FlyerTalk Forums - View Single Post - Man pulled off of overbooked flight UA3411 (ORD-SDF) 9 Apr 2017 {Settlement reached}
Old Apr 12, 2017 | 2:31 pm
  #4315  
prestonh
 
Join Date: Jan 2007
Location: Bellingham/Gainesville
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Originally Posted by minnyfly
You have displayed little knowledge of airline operations, and your "solutions" exhibit that lack of expertise.

Deadheading employees are ticketed passengers with highest priority--"must-ride". In fact, these tickets are contractually controlled, there's even specific seat requirements. There are stipulations the airlines must follow, and they must be in accordance with federal law on work/rest rules. It's that way for a purpose. You would be violating the rights of the employee to say that have no right to be on that airplane. They have as much right to be there as any customer and even more rights contractually.

You have no idea what you're talking about the second paragraph. Those rights for employee travel are there for your benefit as a customer. Your "solution" would lead to more delayed and cancelled flights to due unavailable crew, inconveniencing far more people, leading to more chances of upset customers. You think these employees LIKE having to bump people? Of course not. But they and the company know it's for the better good of both customer and airline.
So the airlines don't have the foresight to block a few seats for positive space travel and instead the stated policy is to rely on a wholly one-sided CofC IDB which is eventually enforced by the local goons de jour.

In other businesses we have to plan this out ahead of time, can't rely on law enforcement to enforce contracts (unless their is a crime against property or persons being committed). And if I told a customer that I was taking their order/service out of their hands after delivering it to them 'for their benefit' they would rightly call the cops on me for theft. Positive space travel is a cost of doing business and should be treated without impact on revenue passengers. As UA promised the feds several years ago, every ticketed pax is guaranteed a seat on the plane.

UA failed to get their sh**t together, continues to run a horrible operation, and has to rely on bribing customers out of their seats in order to get employees in position to operate flights on a daily basis. What a shoestring operation this is that a single guy saying no can bring a massive transportation corporation to its knees. If I was a risk management consultant for this airline, huge red flags would have been up for all the vulnerabilities in place. This airline clearly has many more issues than the videos.
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