Originally Posted by
LondonElite
Maybe it's just me but I don't get all the fuss here. Pilot decides that four people must come off the plane to make room for crew. No volunteers so four get chosen at random. Three go, one refuses. Captain's orders are to get the fourth one off the plane. He's had a chance to go peacefully, so then police take him off. Not in any way condoning the behaviour, but the affected passenger seems to have made life very difficult for himself when he didn't need to. I suspect the ensuing melee was partly the fault of both sides. A bunch of 'I'm sorry' should go around, but those talking of million dollar lawsuits need their heads examined. Take it up with the Chicago PD for 'brutality' if you want.
This will end up costing United millions to its bottom line and if Congress gets involved it might cost the whole industry. The airline industry in general and United in particular are very customer unfriendly. We can only hope this indecent is a wake up call for United and the industry. Human beings should be treated as valued customers and treated with respect. This industry treats human beings like cargo. I hope United pays out the nose for this.