Originally Posted by
matthieugd
Yes they ask me the same information and it's a normal operation, the bank should have a desk in their backoffice for those requests. The way it works is American Express is going to contact your branch and the branch is sending the request to their backoffice and then the backoffice is sending the confirmation directly to American Express. That's the way it was done with TD.
I sure hope they can figure it out. I don't have a TD account