Really enjoyed the letter...very nicely put. And I know how the writer feels - as the proud holder in successive years of a gold, then silver, then bronze and now blue card! Stopped flying BA some 4 years ago after many, many years on the road (though went platinum on the competition) but next month will take my first tentative steps back up the ladder. Booked in F from T3 and genuinely interested to see how things have changed since I was last upfront (almost 5 years now). Lots of comment on other threads about how things have gone downhill at BA but I'm going to do my best to be even-handed and objective. What should I expect?