Absolutely NO accountability...
Similar disappointment after booking 3 ship tickets for my family's easter vacations. When on-board I realised that 3 distant seats were booked in different places of the ship. When i complained they were highly unprofessional puting the blame to the ship owner company, while their web site, i used for booking, never give me an opportunity to group tickets, nor informed me for the possibility such a case. Today they lost at least one customer...