Originally Posted by
JHIN
Hey hey ho ho Munoz has GOT TO GO!
And Id be glad to replace him at half his salary and demonstrate how to run a fir profit company that has morals values and a social conscience with compassion for humanity!
I'll start by making all leaders take adopt and pass a servant leader course! Those who fail are terminated.
Easier said than done. The huge irony is that UA's board of directors think they can maximize their returns by treating customers like inconveniences and they would pretty much get rid of any executive who tries to reverse this fallacy because in their eyes, there is no value to customer service. If they had smart people working for them, perhaps truly talented number crunchers, maybe they could get away with it, but when UA is well-known for attracting untalented staff, mainly C students from Embry-Riddle and third-tier schools responsible for forecasts that by Smisek's own admission were often not accurate, you have a serious issue.
I don't think Munoz is necessarily a bad CEO, yet the reality is that unless people truly start to boycott UA and profits significantly decrease, the board of directors won't really allow him to change much.
Remember, this is the airline that has been hiring executives from Allegiant... because horrible ultra low-cost carriers that can't even make flights to Hawaii profitable really know how to run a global enterprise. lol