FlyerTalk Forums - View Single Post - United passenger threatened with handcuffs to make room for 'higher-priority' travele
Old Apr 11, 2017, 8:20 pm
  #53  
findark
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,432
Originally Posted by Kacee
UA's policy is to give a $500 e-cert for a downgrade on a flight of this length, plus a refund of the fare differential from F to Y. Which is exactly what they gave the "victim" here. This could be more or less than what would be due under EU261, depending on the fare paid.
My one beef with the laws is that this isn't in them. The protections for people who pay for F are minimal, as it seems like you can get sent to the back of the bus with no compensation whatsoever as the fare difference is to YUA.

This is an extreme case that doesn't really happen (and they don't oversell F), but it would be nice to see protections similar to IDB.
findark is online now