I agree with you and obviously things like equipment swaps are related to UA's ability to be a reliable airline. Last week my husband was on a flight with the 320-319 swap. They started looking for someone willing to downgrade 1 hour before the flight at the gate. I hope we can all be a bit more considerate when the inconvenience is minor (e.g. SFO-LAX) or when a later flight would work.
Originally Posted by
WorldLux
The fact that there are downgrades and IDB is IMO not the problem. It's the "obey or you'll be in cuffs" policy that seems to be applied systemwide. I get that even large entities can't plan everything to perfection and these thing happen, but if they do, then I expect the airline to do their best, not threaten customers with arrest...