Originally Posted by
GrayAnderson
..., there are going to be some other "related" screwups like this.
The fact that there are downgrades and IDB is IMO not the problem. It's the "obey or you'll be in cuffs" policy that seems to be applied systemwide. I get that even large entities can't plan everything to perfection and these thing happen, but if they do, then I expect the airline to do their best, not threaten customers with arrest...
I checked into an hotel late yesterday (around 9/10 pm) and the booked room category was no longer available. Did the receptionist threaten me with calling the cops? No, he gave me an upgrade to a much bigger room. Most hotels act similarly in my experience: "UA, take notes!"