Originally Posted by
sk8er
He hit his face on the arm rest across his seat when they first dragged him out.
I am appalled by the way they treated this passenger.
Wow. Did anyone realize he needed medical attention? This could have been a serious injury (and UA is lucky if it wasn't). You're quite right: this is appalling. I understand that this situation escalated, but it didn't have to. And there were people at UA -- GAs, FAs, maybe even the pilot -- who could have (and should have) cooled this down. Instead, everyone chose to escalate until a passenger was injured and all the others were horrified.
Fly the friendly skies!