"United spokesman Jonathan Guerin said Tuesday that all 70 seats on United Express Flight 3411 were filled, but the plane was not overbooked as the airline previously reported. Instead, United and regional affiliate Republic Airlines, which operated the flight, selected four passengers to be removed to accommodate crew members needed in Louisville the next day. The passengers were selected based on a combination of criteria spelled out in United’s contract of carriage, including frequent-flier status, fare type, check-in time and connecting flight implications, among others, according to United."
lets set aside the question of if the removal was legal in the first place.
I think it is clear from the passenger statements that United did not follow its own procedures. Usatoday just said the wife recorded the audio of what they said to her husband on her phone. The doctor was shooting video as well. You can see the phone shooting video as he is dragged down the aisle
There is no record that the passenger struck anyone. The big problem United is whoever said in the PNR he hit LEO. It doesn't matter if it was a GA in fear of losing her job. Every entry into a PNR is recorded and tracked. She was acting as an agent of United.
Whatever the truth United is going to be paying alot to settle. I think Oscat will be gone by Friday