Originally Posted by
leungy18
Sane behavior and forceful eviction or not, this doesn't change the fact that
1) UA could've avoided this in many other different ways
2) the public now sees UA as an airline who can boot you out with minimal compensation for a flight you paid for
Of course United could have avoided the situation but it happened because various factors combined to create a perfect storm. 100s of regrettable B.S. situations happen in the course of a day in any organization with a lot of staff. I know because I've seen it myself, in big public institutions, in mid-sized businesses and in massive mega corps.
The thing that turned this from an every day occurrence of tough luck to such a big story was the dude's aberrant behavior. Behavior we know now is quite typical of the man in question.