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Old Apr 11, 2017, 11:31 am
  #15  
rickg523
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Join Date: Jun 2013
Posts: 17,254
Originally Posted by s0ssos
This would be a good answer:
" I am sorry the website has not been updated with the new menu. I know our customers are eager to see what is new, and we will be contacting the staff to ensure the information is updated. I am very sorry for your inconvenience."

I guess you think it is good customer service because you don't expect them to actually do any work for the customer. Good customer service is attending to all the customer's explicitly stated needs, and then trying to anticipate what else they want and to provide for those as well.
Actually if what I wanted to know is what's on the menu tonight, to me, that would be a completely non communicative answer. However, it would earn a high grade in Corporate Public Relations 301.
I would absolutely prefer "Sorry, we don't have that information but the restaurant itself can certainly help you. Here's their number..."
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