Originally Posted by
thelark
so to be clear, you're willing to send a couple of emails and post in a web site, but not make a phone call?
I don't know if you heard of terms like "millenials" but yes, there are many people like that. And if you run a business you'd know.
Originally Posted by
darthbimmer
If the people at the central office don't have the menu, they don't have the menu. I consider the answer they gave you an example of good customer service because it is both constructive and definite: "Please call the restaurant for current information." What else do you want them to say? "We do not have that information and don't know when we'll get it"? That's negative, vague, and unhelpful.
This would be a good answer:
" I am sorry the website has not been updated with the new menu. I know our customers are eager to see what is new, and we will be contacting the staff to ensure the information is updated. I am very sorry for your inconvenience."
I guess you think it is good customer service because you don't expect them to actually do any work for the customer. Good customer service is attending to all the customer's explicitly stated needs, and then trying to anticipate what else they want and to provide for those as well.