Originally Posted by saltydog75

A quick note: on an IAD to ORD flight, I grabbed a bag of popcorn from the snack tray offered. The FA said "the gummis are really good" so I grabbed those too, and indeed they were good. It's little things like this that make the difference. It creates a positive feedback cycle. I was happy, I said thanks, presumably she felt good, and employees that feel good deliver better service.