Originally Posted by
GJS - yow
What signs are there for OSS? The area just before the escalators down to the Immigration main hall has a number of signs for a confluence of passengers - presumably OSS is for those connecting to flights in Canada (D gates)?
Originally Posted by
RatherBeInYOW
There is a sign (going from memory) that says something like "all Canadian connections" (says nothing about "OSS") and there is a small doorway going in to a room where the customs agents are. When I went by they had a guy steering people in there. When you go past the agents you go down an escalator to a small room where you walk outside and board a bus.
The bus drops you airside on the terminal D gates area, you go up an escalator and you are at the area just below where the escalator goes up from the D gates to the E/F gates.
There is no OSS signage or identification at all. In fact the only sign I recall faces the wrong way for 80% of the connecting traffic. Unless you know where to look, it would be very difficult to find unassisted. Additionally, there are 4-5 GTAA employees asking to see your boarding pass (unnecessarily) every 30m or so. I still think the process needs a couple improvements like Nexus machines, reduced boarding pass checks, and a hallway for walking to D gates rather than being forced to take the bus. But just adding clearer signage with an "OSS" logo or lettering would help. For non FF who have no idea what OSS is (and even many FF) there is no way to know that the OSS clearance area is an OSS clearance area. It is one of many things TSA pre-check does right--the logo and the identifiers are everywhere and are used as visual cues without the need for reading the sign in almost every airport.