Originally Posted by sanfran8080
The airlines are usually quick to pull the trigger on canceling flights. That would have solved this issue. The flight crew should have come on the PA explain that we have a passenger than is effected by the flight being overbooked but he's refusing to move. We have no choice but to cancel this flight as a result. The passengers would've been mad but this would have been avoided.....After the plane clears out it quickly departs to Louisville with the 4 crew members.
Bingo. This way the guy would have been injured by his fellow passengers, not by the cops! A worse result for all the passengers but much better for United.
It was not between deboarding this passenger and cancelling the flight. They could have offered more compensation or hired a driver for their own crewmembers.