FlyerTalk Forums - View Single Post - Contacting American Airlines Customer Relations & Complaint, Issues (master thread)

Apr 11, 2017 | 7:25 am

#308

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Quote:

Originally Posted by studio76

Hi,

1) can I reply to an email from AA customer relations, or do I need to go back to the web form?

2) what is reasonable to expect from AA for a non functioning J seat? Paid J (D fare basis if that matters) JFK-LHR - seat recline completely INOP. No empty seats to relocate to. Cabin crew able to somewhat manually manipulate, however as the leg rest would not move, there was no chance of a flat bed.

Thank you.

Check the email some can be replied to and others require you filing out a new message. The email should say if you shouldn't reply to it using wording "this email address is unmonitored" or the like.

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