Originally Posted by
WorldLux
That's the business's problem. They refused to service their customer despite that customer having paid for services. Unless the passenger is violent or, more generally speaking, a threat to others or himself, there's no need in getting cops involved, particularly when the business is originally at fault.
This could be argued to be theft on the part of UAL/RPA under Illinois law, 720 ILCS 5/ 16-1.