Originally Posted by
halls120
The passenger was wrong to refuse the request/order to deplane. That isn't in serious debate. That he was wrong doesn't in the least bit excuse UA's subsequent actions, from the physical act of removal to their continued tone deaf PR response.
I bet you if this say happened to someone in your family you'd have a very different tone.
He had a seat, this is not a denied boarding! He was FORCIBLY ASKED to leave the plane where he has a right as a paying customer, regardless of his fare.
If this was IDB that's a different story, but UA already boarded and gave him a seat!