Originally Posted by
edealinfo12345
... told me that I would lose all my points used to book the ticket because their (Ultimate Rewards/Connexions) terms clearly stated that the ticket is non-refundable (and that the airlines fare basis doesn't matter because those were not the terms on which Ultimate Rewards was sold to me).
...and yet their own written terms state otherwise. I don't doubt they may try to bully customers into accepting this interpretation, I am just curious if they will back down if pressed. I am also curious if Connexions does the same for tickets booked with ThankYou Rewards.