Originally Posted by
Michael899
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I do not possess skills as a mindreader, thus can't possibly divine what was in the mind of the crew or the passenger, or what would or would not have changed his mind. What I am saying is that the UA staff did NOT approach the situation "by the book" per their own and DOT guidelines as the CEO and spokespersons repeatedly insisted.
The rule is here. It's up for interpretation. Logically, it would seem that in the airplane is not the time and place to do that. This isn't a terms and conditions to agree to. There's no choice in the matter. This is just so they know why it happened and what they are entitled to.
https://www.law.cornell.edu/cfr/text/14/250.9
Either way we are not in position to knowledgeably say the requirements weren't followed. We're not agents. We weren't there.