Originally Posted by
c2cflyer
If a retraction is required, it will be posted on page 73 in a week. no one will read it.
In all seriousness though, even if it does turn out that the guy is really a nut job and it was all the passengers fault, United still has the problem of their poor PR response after the fact.
The revelations about the customer is why you initially produce the "poor PR" before you get all the facts. @:-)