Originally Posted by
SpinOn2
That is possible, but at the same time, we all know how eye witness accounts can go. UA clearly it seems informed the pax of the need to IDB him and their right to do so. Perhaps they forgot to give him a written copy, but regardless the crew I am sure notified him of why they were doing so. Reading it on some paper they gave him wouldn't do much I am sure to change his mind.
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I do not possess skills as a mindreader, thus can't possibly divine what was in the mind of the crew or the passenger, or what would or would not have changed his mind. What I am saying is that the UA staff did NOT approach the situation "by the book" per their own and DOT guidelines as the CEO and spokespersons repeatedly insisted.