Originally Posted by
Eujeanie
Seriously? You'd follow their suggestion to call the restaurant and ask them to read me their Spring menu? Wouldn't you just love a phone call like that if you worked there and were in the middle of dinner service, or maybe before they opened while they were setting up? E-mails can be answered at the recipient's leisure when it is convenient for them.
If the people at the central office don't have the menu, they don't have the menu. I consider the answer they gave you an example of
good customer service because it is both constructive and definite: "Please call the restaurant for current information." What else do you want them to say? "We do not have that information and don't know when we'll get it"? That's negative, vague, and unhelpful.